Director of Operations

Lead daily operations of marketing strategy company. Design and optimize team workflow and processes. Oversee CRM, CMS, automation, and analytics systems, ensuring system integration and data accuracy. Serve as executive point of contact for clients. Manage project timelines, resources, and cross-functional coordination. Ensure client satisfaction and retention. Identify risks and resolve customer service-related issues. Manage budgets and optimize costs. Collaborate with leadership, sales, and marketing to support company growth.

Requires 36 months of experience as an Operations/Growth Consultant, Customer Service Lead, Customer Service Representative, or Technical Support Representative. Must have the authority to work permanently in the U.S.